Need Help? - Phone us: 01908 503482
Mon- Fri 9:00 am - 5:00 pm
To ensure that you are happy with fabric, please order a sample before ordering so that you can check the fabrics in daylight or night light. Small variations may occur during the production of fabrics resulting in minor variations. As a result, we would not be able to accept a change in pattern or colour in sample and blinds sent to entitle you as a right to reject the goods or to claim compensation.
Please also check the options made on your order. We are unable to accept responsibility for wrong choice selection once blind have gone into production and have been made as your blinds are a made to measure product.
As all blinds are custom made to your exact requirements, we would not be able to use them for another customer. Once your blind has been manufactured, we would not be able to cancel the order.
All blinds are checked for quality control before they leave the factory.
Payment can be made by using major Debit Cards and Credit Cards.
We do not accept payment from using American Express as the charges for taking such a payment is expensive.
We use an encrypted gateway to reduce the risk of your payment details being used without your authorisation.
You will need to use a card registered to your address and enter the details as they are found on the card statement. These details form part of the authorisation process.
(a) Where goods are not available;
(b) Where the customer fails to enter their full address and post code that can be verified by their bank.
(c) Where we cannot obtain authorisation for your payment;
(d) If there has been a pricing or product description error;
(e) If you do not meet any eligibility criteria set out in our terms and conditions;
(f) We have insufficient stock to make and deliver the goods ordered;
(g) If you have ordered from a County, Island or Country where we do not deliver to;
(h) The goods ordered unknown to us have suddenly been discontinued from our supplier
We reserve the right to decline and cancel your order if one or more of the goods you ordered was listed at an incorrect price. The same applies due to a typographical error or an error in pricing information.
We shall have no liability to you for any failure to deliver ordered goods for any delay caused by events or circumstance beyond our control. For example strikes, disputes, system breakdown, network access, flood, fire, explosion or accident. Our prices maybe subject change without notice.
All of our blinds are made to measure and we would need time to make them and deliver. We will deliver to the address given on your order.
The specified delivery terms do not apply during busy times of the year in addition to Bank Holidays, Christmas and Easter.
NB Delivery to the Channel Islands,Scottish Islands,Isle Of Man,Isle Of Wight,Northern Ireland or The Republic of Ireland may incur an additional extra charge. We will advise as we can if this will apply to you and what the extra charge will be once our courier confirm their charge. You will have the right to cancel your order if you are not happy to pay the extra charge.
On receipt of your blind/s please check that you have the correct items. If there is something missing or damaged, please let us know within 3 days of receipt.
Please do not try to repair it as it will invalidate your guarantee.
All our blinds come with a 12 month manufacturer’s guarantee on manufacturing faults.